• Free shipping for all orders above 15$
  • Free shipping for all orders above 15$

FAQ

How do I order ?

You can choose the product of your choice and add it to your cart.  To add to the cart, simply click on the button labeled "Add to cart". Once you have added all of your products to the cart, click on the "My cart" button on the top right corner or "go to cart" and click on "order".

What are the shipping times ?

Our shop is committed to dispatching your items as quickly as possible. The parcels are shipped within 48h after the order has been validated (no orders are processed on Saturday or Sunday). You will receive your order in 15 to 20 business days. A shipping confirmation email, containing the tracking number, will be sent to you as soon as the package is on its way.  

Are you still delivering your parcels even with the COVID crisis ?

Despite the difficult period we are going through, we are proud to maintain our activities as usual. Whether you choose to be receive at home, at work or on holiday, you can be sure that all our orders are processed following all guidelines and with the upmost care. However, it is possible that the packages be delayed due to circumstances related to the crisis that we cannot control. 

Why does it take so long to arrive ?

To avoid elevated stocking fees and man hours, our merchandise is stored in warehouses all over the world. This allows us to offer far lower prices, all the while offering a native customer service team to handle all your queries.  

How much are the shipping fees ?

Shipping to the UK is free for all orders. No fees will be added to your cart during check-out. 

I received my package, but it's been open and there are elements missing, what can I do? 

If you realise that your package has been opened during the delivery, make a note of it on the shipping label. Be sure to note the articles that are missing, as well as the quantity.  Contact us using our contact page and our customer service team will guide you through the steps to solve this issue.  

How often do you get new stock ?

New stock arrives every week in order for us to maintain our inventory and send our packages right away.  

I contacted your customer service team by email. When can I expect a response ?

If you have sent us a message via our contact page or our email address, we are committed to answering all of our message within 48h. This delay can be extended during the launch of new collection, sales and end of the year holidays. 

Can I change the product if I don't like it ?

If you want to make an exchange, contact our service team using our contact page.  Our team will be happy to provide you with our return address and provide you with a unique discount code to re-order the product of your choice, on us!  

Is my payment secure ?

Payments via bank card or Paypal on our web site are secured. We use an SSL secure server to protect your financial details. All credit cards, Visa and Mastercard are accepted. After the transaction has been completed, a confirmation will be sent to you by email.  

I haven't received confirmation of my order ?

This can happen when the email has been entered incorrectly or when your spam filter has redirected it.  Plesae double check the spelling of your email address and the spam folder of your email.  

Can I change the shipping address on my order ?

If you need to change your address, please contact us as quickly as possible using our contact page. We might still be able to change it. However, if the parcel has already been sent, we will be unable to proceed.

Can I trust you ?

Of course! We accept Visa, Mastercard and PayPal payments. These industry leading companies would never allow us to accept their products if our overall percentage of satisfied customer was too low. Our shop is constantly monitored. 

What if the product I want isn't available ?

Despite our full commitment to assuring that our shop stays fully stocked, it is possible that an article be out of stock, temporarily. We invite you to come back to our website regularly to check if it is once again available.  

Is my data protected ?

The personal data collected from users during the sign0up process is confidential and will not be ceded, rented or sold to a third party. Our privacy policy is regularly updated and is publicly available on our website. Please do not hesitate to consult it if you have a question or concern. You can also contact us directly using our contact page if you can't find the information you are looking for.